Imagine that 50% of the customers who have already decided to buy from your store drop out in the queue The experience we had in one restaurant proved to be an eye-opening exercise in identifying areas for improvement in operational efficiency and customer service. During an hour in the establishment, we noticed that approximately 15…
We have performance data for more than 50,000 engineers from hundreds of companies. 9.5% of software engineers do virtually nothing: Ghost Engineers. Our model quantifies productivity by analyzing the source code of private Git repositories, simulating a panel of 10 experts who evaluate each commit in multiple dimensions. We have published an article about this.…
62% of workers value the possibility of collaborating with their colleagues as the greatest advantage of going to the office. A report by Knight Frank finds that more than half of businesses surveyed (55%) consider increasing the number of collaborative spaces in the office to be a priority as it increases productivity and employee satisfaction.…
“Maintaining a family business is probably the most difficult task on earth.” – J.L. Ward The average life of a Family Business is 25-30 years, while that of others is 40-50 years (Family Business Institute). CHALLENGES Maintaining a family business can be extremely challenging for several reasons: Family Dynamics: Personal relationships can complicate business…
The message of this image is very true and critical. In one mission we have developed a very structured tool to audit the accounts, either to separate the operating part from the financial part, to be able to know the treasury and to make budget and results simulations. A very meticulous work that is inevitable…
The difficult thing is not to launch a shock plan against bureaucracy, but to ‘ground’ it and obtain results. The Community of Madrid has implemented 343 actions aimed at eliminating administrative obstacles since 2021. 40% of these actions have been carried out so far this year. There are 138 measurements, ALMOST ONE A DAY (0.76).…
In today’s business climate, providing online support is more important than ever. According to a recent survey, only 10% of customers prefer telephone support to online support. But 45% of companies that offer self-help to their customers achieve an increase in online support visits and a reduction in telephone inquiries. At REGENERING, we always ask…
A help desk system is a great way to streamline your customer service operations. By centralizing all of your customer inquiries and requests into one system, you can more easily track, prioritize and resolve them in a timely manner. In this post, we’ll talk about some of the advantages of using a help desk system…
“The researchers found that two factors have the biggest effect on a region’s success (read, high productivity per worker): the younger and more educated its population, the higher the productivity. Other factors, such as population density and proximity to other economically dynamic regions, proved far less important.” Source
“In fact, one of the greatest capitalist entrepreneurs of all time, Henry Ford, instinctively grasped this truth when he famously declared, “There is one rule for the industrialist and that is: Make the best quality of goods possible at the lowest cost possible, paying the highest wages possible. It is not the employer who pays…